The statute and regulations governing OPC allow for the dismissal of complaints under three sets of circumstances:

1. The complaint is deemed to lack merit
2. The complainant refuses to cooperate with the investigation
3. If, after the executive director refers a complaint for mediation, the complainant willfully fails to participate in good faith in the mediation process.

Based on information gathered during OPC’s investigation of a complaint, and with the concurrence of one PCB member, the executive director may dismiss a complaint when these circumstances arise. The dismissal process allows OPC to conserve resources and more efficiently handle complaints.